1. Introduction

The Website Owner, including subsidiaries and affiliates ("Website" or "Website Owner" or "we" or "us" or "our"), provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

2. Information/Account on the Website

Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. We try our best to post the correct MRP's of the product, but MRP's of the products keep changing and sometimes it's not possible to make changes immediately or the product arrives after the price change, but always buy the products as per the Selling price. We assure, you never pay more than the MRP of the product.

All content included on the website, such as text, graphics, logos, button icons, images/product images,  is the property of Sportsuncle, and is protected by India and international copyright, authors' rights, and database right laws. The compilation of all content on this website is the exclusive property of Sportsuncle and its affiliates and is protected by laws of India and international copyright and database right laws.

You may not systematically extract/ or re-utilize parts of the contents of the website without Sportsuncle and/or its affiliates (as may be applicable) express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization of any substantial parts of this website.

One person/address is allowed to open only one account, if you open multiple accounts on your name/father/mother/sister/brother/friend/etc name then we reserve the right to block your account and amount paid through second account will be forfeited without deliver the goods. So, make sure don't indulge in anything which forces us to block your first account and then you want to open second account.

3. Trade Marks

The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the Website Owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the Website Owner.

4. Links

The Service may provide links to other WWW sites or resources. Because Sportsuncle.com has no control over such sites and resources, you acknowledge and agree that Sportsuncle.com is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any Content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that Sportsuncle.com shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such Content, goods or services available on or through any such site or resource.

5. Replacement & Refund - During COVID 19, once the shipment is shipped, there is NO Return, Exchange, or Refund will be done. Replacement of Shoes/Apparels/Wearable product will not be possible as the same product can't be sold to some other buyer, due to the spread of infection. If you are not sure about the size or product then pls. delay your purchase. This step is for the Buyer and our safety. Sorry for the inconvenience.

If the product delivered to you was damaged (UNPACKING VIDEO IS MUST) or not working (dead) then we will take the return and immediately provide the same new product (same model, color, and size) at no extra cost. Defective items will be replaced with the same model new product. 

If a wrong product is received due to Sportsuncle mistake then that must be returned in an original condition as received in an unused condition with all seals/tags intact. And if the ordered product is not available in stock w
will process the refunds in the same mode of payment you choose while making the payment. 

Sportsuncle will not process Refunds/Returns/Exchange/Cancellation for incorrect purchases, used products, broken tags/open packing, better prices available, not like the quality, Ordered in Error, customized the product as per own requirement, color change or change of mind.

Important - Regarding Damaged Items in transit, you have 48 hrs to inform us (WITH UNPACKING VIDEO) about the same and product must be in the original condition as shipped regarding manufacturing defective items you have 10 Days to inform us about the same with proof in original condition/unused. If the product is damaged during usage then you need to contact the manufacturer of the product. Sportsuncle can only guide the way to contact the manufacturer, we can't process the replacement of the used products.

  • Products should be returned in their original packaging along with the original price tags/barcode, labels, and invoices. If the original manufacturer packing/shrink wrap/seal on the product is removed or tampered then we don't consider the product is damaged in transit or shipped from our end. So, pls. check for any damage before removing the packing.

  • Replacement on used products / Broken Tags will not be accepted in any case, and NO argument will be entertained. We consider Broken Tags means the product is used.

  • If required we can ask for an unpacking video of the product, if any issue is not justified or describable. So, pls. make the unpacking video of the product, showing all sides of the package are sealed.

  • Replacement of good/product or refund costs will not be made until the original good/product is received by us in a re-saleable condition and your claim verified. 

  • While placing the Replacement request, initial reason for Replacement will be considered for Approval or Disapproval of request either you selected that reason by mistake or due to any reason.

  • We aim to process refunds and replacements within 3 days of receipt by us of the original product/good. 

  • All Healthcare, Beauty, Supporters/Briefs products are non-returnable.

  • Strings are non-returnable on the ground - breaks during stringing, cut in the string, threads are stretched, as we never noticed such issues and mostly strings sold in company air-sealed pack, so no way to find out the genuineness of the claim.

  • If any racket string breaks in the "Transit" due to any reason, then a refund for the paid amount of the string will be done in the Sportsuncle wallet, in place of replacement of the full racket. If Racket company string breaks (which is rare) then a maximum of Rs.100 will be done in the sportsuncle wallet. There is no guarantee/warranty/refund of the strings after play. (handle wrapper removed from the racket considered used in game).

  • Refund on an order will be done once, there are no Multiple Refunds on a single order.

  • There can be 5-10% of color difference possible in the shown picture and received product due to the calibration of the desktop/mobile screen. So, such orders will not be count under defective or any other issue.

  • If Return/Replacement approved due to not our mistake or change in the size required, then you need to ship through Bluedart courier at your own expense within 48hrs.

  • If the requested replacement tracksuit/shorts size between 36-44 is not available then the amount will be credited in the sportsuncle wallet after you ship the product to us in unused condition with tags (not broken).

  • NO Size Replacement will be given for tracksuits less than size 38 and bigger than 44.

  • Bulk Quantity orders are not eligible for any return or refund.

  • Any product purchased during a Sale time (either a few hrs sale or several days sale), such products are also not eligible for return/refund/replacement.

  • Shipment Data related to orders may be deleted by the courier company after 45 days, so the maximum time related to shipment-related queries is 30 days. And the final delivery date will be considered which is marked by the courier on their website. No claims/disputes were accepted after this period.

  • If Replacement/Store Credit is processed then that can only be processed once and not more than that.

  • If you are violating any of the mentioned policies, abusive, or don't respect them then we reserve the right to block the purchase account for any future purchase from us.

6. Cancellation Policy

We allow order cancellation until the order is not shipped (if that's a prepaid order) from our end at a 3.5% deduction from the refund value. After the order has been shipped then we can't cancel the order. In the case of Lazypay and Epaylater order will not be canceled once placed, you need to make the payment of them for availing credit facilities, so order wisely.

In case of Prepaid order if any buyer denies taking the product from the courier guy then all the expenses incurred in sending that shipment including 2 sides courier charges + handling /packing charge will be charged from the refund, No Free Shipping clause will be applicable at that time.

Any order will not be automatically cancelled for a week in case of unavailability. So, we can arrange the product from our sources for you. In case you want to cancel before that time even you select express shipping then bank charges charged will be deducted from the refund i.e 3.5%.

If Order is customized like Stringing or any other such service, they can't be canceled in case of late delivery too, so if u need the order urgently or in Express and can't wait then don't customized the product.

SportsUncle may cancel the order, under rare circumstances, including: 

a) Incorrect pricing or description of the product

b) Payment fraud detection by Payment Gateway or our department.

c) Incorrect or Incomplete Buyer's Address
d)     Available products not passed our internal Quality Check during the dispatch of the product.

7. Express Shipping Policy

Express Shipping is not eligible for the orders which areas/pin codes are not serviceable by Bluedart courier, for such areas don't choose express shipping. Deadline time for Express Shipping on the same day is 1:00 PM, otherwise, that day will not be counted in express order. Sundays and Public Holidays are not counted under Express Shipping days. We have no control over the little delay in delivery due to the natural calamities like flood, earthquake, heavy rainfall, elections, etc or Strike, Event, Construction due to which traffic is diverted in any city. The express shipping amount is not refundable in the above-mentioned cases. If any customization is asked then add 2 extra days in your shipping time, which means 4+2 in express and 7+2 in normal shipping. If the shipment is not delivered under expected time i.e 1-4 working days for normal order then Express Shipping charges will be refunded in the sportsuncle wallet, which you can use on your next purchase. In Free Shipping, shipment delivered much before but the expected delivery time is 5-7 working days.

8. International Shipping Policy

Sportsuncle ship the products all over the world and we have tie-ups with Aramex, Ecom, India Post to deliver the shipments in a perfect condition, which can be track online on the shipper's website. We deliver international shipments between 7-30 days as per the location or weight of the shipment. Express shipping is not available for International Shipments. All the custom duty/taxes/additional fees (if any) will be paid by the buyer in their own country, we are not responsible for the payment of such charges.

9. Comments or Questions

If you have any questions, comments or concerns arising from the store, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.